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Terms and Conditions

DELIVERY| STANDARD DELIVERY TIMES

Sidefame currently delivers to the following countries or region.

 

Hong Kong

Macau

Taiwan (except Marimekko & 45Rproducts)

Singapore (except 45R products)

Thailand (except Marimekko products)

United States (except Marimekko &45R products)

 

FREE DELIVERY

Free delivery will be offered for purchases over HKD3000nett

 

DELIVERY DUTY UNPAID (DDU)
All countries will be shipped on a Delivery Duty Unpaid (DDU) basis, product prices displayed are exclusive of all taxes and duties. As the recipient, you will be responsible for all import duties, customs and local sales’ taxes levied by the country you are shipping to.  Payment of these charges is necessary to release your order from customs.  Our courier will contact you locally with details of any import duty to pay.

 

Please be aware that if you decline to pay these charges, the shipment will automatically be returned to us at our expense.  We will then deduct any related charges incurred from the refunded amount of your original purchase. 

 

PICKUP FROM STORES IN HONG KONG
There is no delivery charge when you select to pickup from our stores.  You will receive an email notification advising you when the order is ready to be picked up.  Please bring along notification email, to collect the order from your chosen store.

 

DELIVERY TIMES

We will dispatch your order within the next business day from the date that we receive your order and credit verification has been confirmed.  Orders placed on Friday, Saturday and Sunday will be processed on the following working day on Monday. While for order placed on Public Holidays will be processed the day after first working day. 

 

TRACKING YOUR ORDER

You will receive an email notification with courier tracking number/link when your order is dispatched.  You can track your shipment by following the number/link provided in this email.


FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturer fault occurs within 6 months of purchase.  Items that are damaged due to normal wear and tear are not considered to be faulty.  Where possible, we will offer to repair faulty items.  You will receive a new item if the original item cannot be repaired.  Shipping, tax and duties costs on the faulty goods will not be charged.


COLORS

We have made every effort to display as accurately as possible the color of our products; however, we cannot guarantee that your monitor’s display of any color will be completely accurate.

 

SALE ITEM

During our sale clearance, marked down products cannot be returned or exchanged.  All items are quality controlled and checked for any faults before they are dispatched to customers.  Should you receive an item that is not in perfect condition, please contact us immediately.

 

DO YOU SHIP TO PO BOXES AND FREIGHT FOR WARDING ADDRESSES?

Please note that we are unable to deliver to Post office boxes and freight forwarding addresses.