MENU LOG IN CART {{currentCart.getItemCount()}}

FAQ

FAQs

 

DELIVERY| STANDARD DELIVERY TIMES

Sidefame currently delivers to the followingcountries.

Hong Kong

Macau

Taiwan (except Marimekko)

Singapore 

Thailand (except Marimekko)

United States (except Marimekko)

 

FREE DELIVERY

Free delivery will be offered for purchases overHKD3000 net



VIP Program

We offer exclusive 10%discount for all existingSidefame VIP customers, please follow these procedures bysetting up an account:

  1.   Please go to User Accountsign in page and press forget password

  2.   Input the email youhave registered with Sidefame (the email account that is receiving our regularbrands updates and new arrivals)

  3.   You will then receive anemail from the system and ask you to setup a personal password

 4.   Once password is set,you can enjoy VIPdiscount if you check out with your user account


Please email us at customerservice@sidefame.com.hk ifyou have any enquiries.

 

DELIVERY DUTY UNPAID (DDU)
All countries will be shipped on a Delivery Duty Unpaid(DDU) basis, product prices displayed are exclusive of all taxes andduties. As the recipient, you will be responsible for all import duties,customs and local sales’ taxes levied by the country you are shipping to.Payment of these charges is necessary to release your order from customs. Ourcourier will contact you locally with details of any import duty to pay.

 

Please be aware that if you decline to pay thesecharges, the shipment will automatically be returned to us at our expense. Wewill then deduct any related charges incurred from the refunded amount of youroriginal purchase. 

 

PICKUP FROM STORES IN HONG KONG
There is no delivery charge when you select to pickupfrom our stores.  You will receive an email notification advising you whenthe order is ready to be picked up.  Please bring along notificationemail, to collect the order from your chosen store.

 

DELIVERY TIMES

We will dispatch your order within the next businessday from the date that we receive your order and credit verification has beenconfirmed.  Orders placed on Friday, Saturday and Sunday will beprocessed on the following working day on Monday.  While for orderplaced on Public Holidays will be processed the day after first workingday. 

 

TRACKING YOUR ORDER

You will receive an email notification with couriertracking number/link when your order is dispatched.   You can trackyourshipment by following the number/link provided in this email. 

 

EXCHANGE & RETURN

We offer a 7 Days exchange or return policy, pleaseread and follow the policy below.

 

1.      Emailcustomerservice@sidefame.com.hk with your 16-digit Purchase ConfirmationNumber/description of return item and product code to get the RMA Number-ReturnMerchandise Authorization Number within 7 days of parcel receipt.

 

2.      Once authorized,we will send you back with the RMA Number via email.

3.      Tick the itemyou are returning and enter the RMA Number on this Return Form.

 

4.      Check that theitem is properly packed with all original packaging,price tag and security tag.

 

5.      Place thisReturn From in the box and seal it properly.

 

6.      Prepare the DHLcourier form packed inside the parcel and arrange for pick up within 7 daysafter receipt of your RMA number.  (DHL hotline - Hong Kong: 2400-3388/Macau: 2837-2828/ Taiwan: 0800-769-888 /Singapore: 1800-285-8888 /Thailand:0-2345-5000 /United States:1-800-225-5345)

 

7.      We will be intouch after evaluating the returned item to confirm the refund details.

 

8.      Customers will take full responsibility for thereturns, including the shipping fee. We reserve the right to refusereturns that are not properly packed and delivered in poor condition.

 

9.      Your refund willbe credited to the original payment method via the online store, no refund canbe carried out at our stores.  

 

10.  For merchandise exchange, it isrecommended you follow the above return procedures and re-purchase after therefund.

 

Please note that refunds can take up to 20-30 workingdays to show on your account due to the varying processing times between paymentproviders.

 

FAULTY GOODS

Goods are classified as faulty if they are receiveddamaged,or where a manufacturer fault occurs within 6 months ofpurchase. Items that are damaged due to normal wear and tear are notconsidered to be faulty.  Where possible, we will offer to repair faultyitems.  You will receive a new item if the original item cannot berepaired.

 

Shipping, tax and duties costs on the faulty goodswill not be charged.

 

COLORS

We have made every effort to display as accurately aspossible the color of our products; however, we cannot guarantee that yourmonitor’s display of any color will be completely accurate.

 

SALE ITEM

During our sale clearance, marked down products cannotbe returned or exchanged.

 

All items are quality controlled and checked for anyfaults before they are dispatched to customers.  Should you receive anitem that is not in perfect condition, please contact us immediately.

 

DO YOU SHIP TO PO BOXES AND FREIGHTFORWARDING ADDRESSES?

Please note that we are unable to deliver to PostOffice boxes and freight forwarding addresses.

 

STORE PICK UP

You can select to pick up from the store of yourselected brand.  Delivery charge is waived for this service.

 

DO I NEED TO SET UP AN ACCOUNT TOPLACE AN ORDER?

You can shop at SIDEFAME without creating an account.

However, register with us inorder to review past purchases, receive latest promotional offers and

save your address so you can shop even quickernext time.

 

FREE SHIPPING

We run free shipping promotion from time to time,please sign up for our newsletter to receive the latest news and update.

 

CURRENCY

Your order will be charged in Hong KongDollars(HKD).However, you will be able to preview the price in your localcurrency based on the rate obtained from www.xe.com.

 

PAYMENT METHOD

We accept Visa, MasterCard, American Express andPaypal. 

 

PAYMENT SECURITY

All transactions on this website are processed usingPayDollar, a leading secure and reliable international payment service providerto banks and online merchants since 2000.  Customers’ payment details aresecurely transmitted to the acquiring bank, card and payment companies forreal-time transaction authorization using 256-bit Extended ValidationCertificates (EV) SSL transaction encryption.  PayDollar supportsCVV/CVCcheck as well as 3-D secure authentication of Visa and MasterCardnamely: VerifiedbyVISA, MasterCard Secure Code for added security protectionfor both customers and merchant.  To find out , visit PayDollar website.

 

CUSTOMER SERVICE CENTER

Please email us at customerservice@sidefame.com.hk foradditional support.