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F&Q

FAQs

 

WHERE DO YOU DELIVER?

We deliver to Hong Kong, Macau, Taiwan, Singapore, Thailand and India or you can choose to pick up from one of our stores in Hong Kong.

 

DO YOU SHIP TO PO BOXES AND FREIGHT FORWARDINGADDRESSES?

Please note that we are unable to deliver to Post Office boxes and freight forwarding addresses.

 

STORE PICK UP

You can select to pick up from the store of your selected brand (for multiple brands purchase, we have assigned locations on Hong Kong Island and Kowloon for your selection).  Delivery charge is waived for this service.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at SIDEFAME without creating an account.

However, register with us and you'll be able to enjoy the following benefits

Track your orders and review past purchases

Save your address and card details so you can shop even quicker next time

 

FREE SHIPPING

We run free shipping promotion from time to time, please sign up for our newsletter to receive the latest news and update.

 

CURRENCY

Your order will be charged in Hong Kong Dollars (HKD). However, you will be able to preview the price in your local currency based on the rate obtained from xxx

 

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MYORDER?

All purchases are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address.  Once your package has been delivered and signed for at your address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

 

WHAT IF I AM NOTAVAILABLE TO COLLECT MY ORDER?

If you do not collect within 7 days of its arrival in store, we will return your order to our warehouse for a refund.  However, if you remain contact with us, we shall be able to hold your order for an agreed period or arrange delivery to your specified location.

 

CUSTOMER SERVICECENTER

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