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Return Policy

EXCHANGE & RETURN

 

 

EXCHANGE & RETURN

We offer a 7 Days exchange or return policy, please read and follow the policy below.

 

1.      Email customerservice@sidefame.com.hk with your 16-digit Purchase Confirmation Number/description of return item and product code to get the RMA Number-Return Merchandise Authorization Number within 7 days of parcel receipt.

2.      Once authorized, we will send you back with the RMA Number via email.

3.      Tick the item you are returning and enter the RMA Number on this Return Form.

 

4.      Check that the item is properly packed with all original packaging, price tag and security tag.

 

5.      Place this Return From in the box and seal it properly.

 

6.      Prepare the DHL courier form packed inside the parcel and arrange for pick up within 7 days after receipt of your RMA number.  (DHL hotline - Hong Kong: 2400-3388 / Macau: 2837-2828/ Taiwan: 0800-769-888 / Singapore: 1800-285-8888 / Thailand: 0-2345-5000 /United States: 1-800-225-5345)

 

7.      We will be in touch after evaluating the returned item to confirm there fund details.

 

8.      Customers will take full responsibility for the returns, including the shipping fee. We reserve the right to refuse returns that are not properly packed and delivered in poor condition.

 

9.      Your refund will be credited to the original payment method via the online store, no refund can be carried out at our stores.  

 

10.  For merchandise exchange, it is recommended you follow the above return procedures and re-purchase after there fund.

 

Please note that refunds can take up to 20-30 working days to show on your account due to the varying processing times between payment providers.